Owner FAQs

Sent on the 10th and 20th of the month. If either of these dates falls on a weekend or holiday, payments are submitted the following business day. Distribution funds are equal to income received excluding expense deductions of management fees, vendor bills, and reserves. Distributions take 2 business days to settle in your bank account, depending on your bank.

No. To ensure our bookkeepers keep your books in order and accounting accurate, the day of distributions is not negotiable.

Our goal is to send your funds as quickly and securely as possible. Common reasons for not receiving full or partial distributions run on the 10th; tenant payment has not been made or payment has not settled ACH clearing to us or expenses paid meeting or exceeding rents collected.

No, not at this time.

Minimum 600 TransUnion credit score, 3X income to rent ratio, at least 6+ months of verifiable employment income, no prior evictions, no felonies, no bankruptcies in the past 5 years. If an applicant meets a majority of the criteria and we have no other applications in hand, we will contact you for final owner approval or denial.

1 year. If you are open to leases between 6-24 months, we can accommodate a lease within that duration. We do not manage short term-rentals or any duration under 6 mo.

Yes. Tenant security deposits are held in a separate, non-interest bearing bank account from operating funds. Security deposit funds are held through lease end and cannot be used for rent payment.

All accounting is tracked through Rentvine property management software and overseen by OJO Bookkeeping. Through our partnership with OJO, our bank accounts are 3-way reconciled each month. This ensures we remain in compliance with local laws and reduce risk in the event of an audit.

Work orders under $250 do not require owner approval. Work orders above $250 require owner approval.

For all maintenance bills a 10% vendor markup is charged to the owner, with a $50 minimum. This fee is capped at $500.

Yes. There is a $50 charge to the owner per vendor we schedule and coordinate with the tenant for work to be performed.

We may request the owner submit an owner contribution on their Owner Portal if a vendor bill exceeds the reserve amount and/or available owner funds. We work hard to maintain working relationships with vendors, especially in emergency maintenance requests. We ask that you make contributions promptly.